Frequently Asked Questions (FAQ)
Welcome to our FAQ section! We've compiled some common questions to assist you. If you don't find the answer you're looking for, feel free to reach out directly.
What products do you offer?
We specialize in a wide range of pet products, including comfortable apparel, durable toys, and essential accessories, all designed to enhance your pet's well-being.
How can I place an order?
To place an order, simply browse our products online and add your selections to the cart. Follow the checkout process, and you'll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options to ensure a smooth transaction experience.
How long will it take to receive my order?
Shipping times vary based on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days.
Can I track my order?
Yes, once your order is shipped, you'll receive a tracking number via email to monitor your package's journey. And you could track your order on Track Order page.
What is your return policy?
We want you and your pet to be happy with your purchase. If you're not satisfied, you can return the product within 30 days for a full refund or exchange. Please ensure that the product must not be used, altered, washed, or damaged, and it must include the original packaging.
Do you offer international shipping?
Currently, we ship within the United States. We're working on expanding our services to international customers soon.
How can I contact customer support?
Our friendly customer support team is here to help! You can reach us via email at info@pawsservices.com.