Timeframe: You have 30 days from the date of purchase to initiate a return or exchange.

Condition: Items should be unused, in their original packaging, and in the same condition as when you received them.

Non-Returnable Items: Certain products, such as perishable goods, custom items, and personal care products, are not eligible for return.

1. Contact Us: Reach out to our customer support team at info@pawsservices.com. Please provide your order number and details about the item you'd like to return or exchange.
2. Receive Instructions: Our team will guide you through the process, providing you with a return authorization and the address to send your item.
3. Ship the Item: Carefully package the item and ship it back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error.

Processing: Once we receive and inspect your return, we'll notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds: If you haven't received your refund after 10 business days, please check with your bank or credit card company. If you still have concerns, contact us at info@pawsservices.com.

Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at info@pawsservices.com, and we'll arrange for a replacement.

We're here to help! For any questions regarding returns or exchanges, please contact our customer support team at info@pawsservices.com.